Customer Service is Priority #1.
This philosophy is guided by LCI founder Robert Laughlin’s belief in integrity, teamwork and trust. These values represent who we are and how we conduct our daily activities.
Challenges are met daily and addressed accurately and efficiently. Commitment follow-up is monitored all the way to completion. Whether these challenges occur in risk management, hedging, inventory management, quality control, accounting or logistical support, our staff is ready to respond with imagination and resourcefulness.
Our commitment to service ensures that LCI is always moving in alignment with our customers.
Our merchandising staff are not general practitioners. Each staff member has spent years developing his or her expertise in a specific product field. That experience paired with personal account executive capabilities opens a multitude of resources for our customers to benefit from with one phone call.