Customer Service

For Laughlin Cartrell, Inc., Customer Service is Priority # 1. This philosophy is guided by the founder’s belief in integrity, teamwork and trust. These values represent who we are and how we conduct our daily activities. Challenges are met daily and addressed accurately and efficiently. Commitment follow-up is monitored all the way to completion. Whether these challenges occur in risk management, hedging, inventory management, quality control, accounting or logistical support, our staff is ready to meet those challenges when they arise with imagination and responsiveness. Our commitment to service ensures LCI is moving in a common direction with our customers.

Our merchandising staff are not general practioners. Each staff member has spent years developing his or her expertise in a specific product field. Combining that experience with personal account executive capabilities, opens a multitude of resources for our customers to benefit from with one phone call.